We take customer complaints very seriously as they offer us the opportunity to improve our services. Handelsbanken’s customer complaints policy applies throughout the whole Group. The policy states that all complaints must be dealt with correctly, carefully and as efficient as possible.
What should I do first? If you have any concerns or if you would like to file a formal complaint, please send an email to the address stated herein.
When we have received your complaint, we will send you a confirmation of receipt, together with an assessment of when our review of the matter is expected to be completed.
Reappraisal of decisions Customer complaints Att. Complaints Manager 65 Chulia Street #21-01/04 OCBC Centre Singapore 049513 email@example.com