Customer complaints
We take customer complaints very seriously as they offer us the opportunity to improve our services. Handelsbanken’s customer complaints policy applies throughout the whole Group. The policy states that all complaints must be dealt with correctly, carefully and as efficient as possible.

What should I do first?
If you have any concerns or if you would like to file a formal complaint, please send an email to the address stated herein.

When we have received your complaint, we will send you a confirmation of receipt, together with an assessment of when our review of the matter is expected to be completed.

Reappraisal of decisions
Customer complaints
Att. Complaints Manager
65 Chulia Street #21-01/04 OCBC Centre
Singapore 049513
feedback.sg@handelsbanken.se

Dissatisfied with the Bank's decision?
If you are not satisfied with the decision of the Bank, you are welcome to contact Financial Industry Disputes Resolution Centre Limited (FIDReC).



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